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Frequently Ask Questions

You can shop at Bezal without creating an account. however, register with us and you´ll be able to enjoy the following benefits:

  1. Track your orders and review past purchases
  2. Request a return or exchange directly from your account
  3. Add sold out items and products you love to your wish list
  4. Preview our new collections and register your interest for your favorite pieces through our seasonal lookbook
  5. Save your address and card details so you can shop even quicker next time

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. for more information, please read our terms & conditions in full.

To re-set your password, follow the 'forgotten password' instructions on the sign in page. Please note, for security reasons we are unable to send your old password via email.

Yes, except in the case of products which are handcrafted in which there may be slight differences in the final product.

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website.